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Home / Faculty/Academic Staff/ Dr LAM Hoi Yan, Cathy

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Dr LAM Hoi Yan, Cathy

PhD (PolyU)
BSc (PolyU)

icosEmail: cathylam@hsu.edu.hk
icosTel: (852) 3963 5639

Assistant Professor (SCM)
BMSIM & BSc-BAIM Associate Programme Director
Director of Big Data Intelligence Centre

Dr Cathy Lam received her BSc (Hons) Logistics Engineering and Management, and, PhD in Logistics Engineering from The Hong Kong Polytechnic University. After graduation, she worked as a Research Associate in the same department, and she was a Visiting Lecturer for The Hong Kong Polytechnic University and The Hang Seng University of Hong Kong.

During the years of research, over 100 international journals and conference papers were published in the areas of supply chain and logistics management, data management in supply chain, green and sustainable transportation, e-commerce logistics, as well as artificial intelligence. Among them, 50 journal papers are SCI/SSCI listed, while some of them were published in well-known journals such as “IEEE Transactions on Vehicular Technology”, “International Journal of Production Economics”, “International Journal of Production Research”, “Applied Soft Computing”, “Expert Systems with Applications”, “Internet Research” and “Industrial Management and Data Systems”. She received the Outstanding Paper Award of Emerald Literati Network Awards for the paper “An intelligent case-based knowledge management system for quality improvement in nursing homes” in 2019. Currently, she serves as the Senior Editor of Expert Systems with Applications, Executive Editor of International Journal of Grid and Utility Computing and Editorial Board Member of International Journal of Engineering Business Management.

Dr Lam has extensive teaching experience in the subjects of business analytics, business forecasting, management science, operations and supply chain management, enterprise information management, logistics information systems and data mining.

  • Research Interests
  • Selected Publications
  • Selected Conference Papers and Presentations
  • Book
  • Projects and Grants
  • Scholarly Service
  • Professional Qualifications and Service
  • Awards

Research Interests

  • Data Analytics in Supply Chain
  • E-Commerce Logistics
  • Cold Chain Management
  • Decision Support Systems
  • Digital Transformation

Selected Publications

  • Mo, D. Y., Tsang, Y. P., Lam, H. Y., & Chung, K. T. (2025). Deep reinforcement learning-based approach for dynamic routing in quick-commerce e-fulfilment systems. International Journal of Logistics Research and Applications, 1-24.
  • Lam, H. Y., Ho, G. T. S., Mo, D. Y., & Wong, L. (2025). Transforming cold chain logistics: a reversible vehicle routing approach for sustainable and efficient delivery of perishable goods. Enterprise Information Systems, 2492737. DOI: 10.1080/17517575.2025.2492737
  • Dong, H., Huang, M., Lam, H. Y., Mo, L., Zhuang, X., & Zuo, M. (2025). Enhancing efficiency in the picker-to-parts E-commerce warehouse: a perspective based on order lifecycle and operational behavior computing. Enterprise Information Systems, 2448832.DOI: 10.1080/17517575.2024.2448832
  • Lam, H. Y., Tang, V., Wu, C. H., & Cho, V. (2024). A multi-criteria intelligence aid approach to selecting strategic key opinion leaders in digital business management. Journal of Innovation & Knowledge, 9(3), 100502. DOI: 10.1016/j.jik.2024.100502.
  • Lam, H. Y., Tang, V., & Wong, L. (2024). Raising logistics performance to new levels through digital transformation. International Journal of Engineering Business Management, 16, DOI: 10.1177/18479790241231730.
  • Lam, H. Y., Ho, G. T. S., Mo, D. Y., & Tang, V. (2023). Responsive pick face replenishment strategy for stock allocation to fulfil e-commerce order. International Journal of Production Economics, 264, 108976. DOI: 10.1016/j.ijpe.2023.108976.
  • Wu, C. H., Lam, H. Y., Kong, A., & Wong, W. L. H. (2023). The design and evaluation of a digital learning-based English chatbot as an online self-learning method. International Journal of Engineering Business Management, 15, DOI: 10.1177/18479790231176372.
  • Tang, Valerie, Lam, H.Y., Wu, C.H. & Ho, G.T.S. (2022), A two-echelon responsive health analytic model for triggering care plan revision in geriatric care management, Journal of Organizational and End User Computing, 34(4), Article no. 24. DOI: 10.4018/JOEUC.289224
  • Lam, H.Y., Ho, G.T.S., Mo, Daniel Y. & Tang, Valerie (2021), Enhancing data-driven elderly appointment services in domestic care communities under COVID-19, Industrial Management & Data Systems, 121(7), pp. 1552-1576, DOI: 10.1108/IMDS-07-2020-0392.
  • Lam, H.Y., Tsang, Y.P., Wu, C.H. & Chan, C.Y. (2021). Intelligent e- vendor relationship management for enhancing the eco-system of global B2C e-commerce business, Journal of Global Information Management, 29(3), Article no. 1, DOI: 10.4018/JGIM.2021050101.
  • Lam, H.Y., Tsang, Y.P., Wu, C.H. & Tang, Valerie (2021). Data analytics and the P2P cloud: an integrated model for strategy formulation based on customer behaviour. Peer-to-Peer Networking and Applications, 14, pp. 2600–2617, DOI: 10.1007/s12083-020-00960-z.
  • Li, S.M., Chan, Felix T.S., Tsang, Y.P., & Lam, H.Y. (2021). New product idea selection in the fuzzy front end of innovation: a fuzzy best-worst method and group decision-making process. Mathematics, 9(4), 337, DOI: 10.3390/math9040337.
  • Mo, Daniel Y., Lam, H.Y., Xu, W. & Ho, G.T.S. (2020). Design of flexible vehicle scheduling systems for sustainable paratransit services, Sustainability, 12(14), 5594, DOI:10.3390/su12145594.
  • Tsang, Y.P., Wu, C.H., Lam, H.Y., Choy, K.L., & Ho, G.T.S. (2020), Integrating internet of things and multi-temperature delivery planning for perishable food e-commerce logistics: a model and application, International Journal of Production Research, 59(5), pp. 1534-1556, DOI: 10.1080/00207543.2020.1841315.
  • Leung, K. H., Luk, C. C., Choy, K. L., Lam, H. Y., & Lee, C. K.M. (2019). A B2B flexible pricing decision support system for managing the request for quotation process under e-commerce business environment, International Journal of Production Research, 57(20), pp. 6528-6551.
  • Wu, H., Pang, Grantham K.H., Choy, K.L., & Lam, H.Y. (2018), An optimization model for electric vehicle battery charging at a battery swapping station, IEEE Transaction on Vehicular Technology, 67(2), pp. 881-895.
  • Wu, H., Pang, Grantham K.H., Choy, K.L., & Lam, H.Y. (2018), Dynamic resource allocation for parking lot electric vehicle recharging using heuristic fuzzy particle swarm optimization algorithm, Applied Soft Computing, 71, pp. 538-552.
  • Lee, C.K.H., Choy, K.L., Ho, G.T.S. & Lam, C.H.Y. (2016), A slippery genetic algorithm-based process mining system for achieving better quality assurance in the garment industry, Expert Systems with Applications, 46, pp. 236-248.
  • Wu, C.H., Ho, G.T.S., Lam, C.H.Y. & Ip, W.H. (2015), Franchising decision support system for formulating a center positioning strategy, Industrial Management & Data Systems, 115(5), pp. 853-882.
  • Lam, H.Y., Choy, K.L., Ho, G.T.S., Cheng, Stephen W.Y. & Lee, C.K.M. (2015), A Knowledge-based Logistics Operations Planning System for mitigating risk in warehouse order fulfilment, International Journal of Production Economics, 170 Part C, pp. 763-779.
  • Lam, C.H.Y., Choy, K.L., Ho G.T.S. & Lee, C.K.M. (2014), An order picking operations system for managing the batching activities in a warehouse, International Journal of Systems Science, 45(6), pp. 1283-1295.
  • Lam, H.Y., Choy, K.L., Ho, G.T.S., Kwong, C.K. & Lee, C.K.M. (2013), A Real-Time Risk Control and Monitoring System for Incident Handling in Wine Storage, Expert Systems with Applications, 40(9), pp. 3665-3678.
  • Lam, C.H.Y., Choy, K.L., Ho, G.T.S. & Chung, S.H. (2012), A hybrid case-GA-based decision support model for warehouse operation in fulfilling cross-border orders, Expert Systems with Applications, 39 (8), pp. 7015-7028.
  • Lam, C.H.Y., Choy, K.L. & Chung, S.H. (2011), A decision support system to facilitate warehouse order fulfillment in cross-border supply chain, Journal of Manufacturing Technology Management, 22(8), pp. 972-983.

Selected Conference Papers and Presentations

  • Lam, H. Y., Ho, G. T. S., Wong, L., & Mo, D. Y. (2025). Enhancing Personalized Shopping in the Metaverse: A Fuzzy Multi-criteria Decision Model for Luxury Retail Layout Optimization. In 2025 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 1326-1330), IEEE,7-10 Dec 2025, Melbourne, Australia, pp. 1326-1330.
  • Lam, H. Y., & Wong, L. (2024). Metaverse-enabled Responsive Data Analytics Model for Enhancing Customers’ Online Experience in Luxury Retail. In 2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 1402-1406), IEEE, 15-18 December 2024, Bangkok, Thailand.
  • Tang, V., Wong, L., Lam, H. Y., & Tang, Y. M. (2024). Amplifying Learning and Teaching Effectiveness through Generative Artificial Intelligence: A Qualitative Approach with Case Studies on Supply Chain and Cold Chain Management. In Proceedings of the International Conference on Decision Science & Management (pp. 264-269). 26 – 28 April 2024, Hong Kong China 
  • Lam, H. Y., Tang, V., & Ho, G. T. (2023). Design of Closed-Loop Cold Chain Logistics Optimization Model. In 2023 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 0315-0319). IEEE. 18-21 December 2023, Singapore
  • Ho, G. T. S., Lam, H. Y., & Tang, V. (2023). An AI-based forecasting model for intelligent pick face replenishment. In 2023 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 0178-0182). IEEE. 18-21 December 2023, Singapore
  • Lam, H. Y., Tang, V., & Ho, G. T. (2023). A digital twins model for analyzing and simulating cold chain risks. In 2023 International Conference on Artificial Intelligence in Information and Communication (ICAIIC) (pp. 259-263). IEEE. 20-23 February 2023, Bali, Indonesia.
  • Ho, G. T. S., Tang, Y. M., Lam, H. Y., & Tang, V. (2023). A blockchain-based decision support system for E-commerce order prediction. In 2023 International Conference on Artificial Intelligence in Information and Communication (ICAIIC) (pp. 041-045). IEEE. 20-23 February 2023, Bali, Indonesia.
  • Lam, H. Y., Tang, Y. M., Tang, V., & Wu, C. H. (2020). An intelligent m-healthcare system for improving the service quality in domestic care industry. IFAC-PapersOnLine, 53(2), 17439-17444. In 21st IFAC World Congress, 11–17 July 2020, Berlin, Germany

Books

  • Wu C.H., Lam Cathy H.Y., Xhafa Fatos, Tang Valerie and Ip W.H. (2022), “IoT for Elderly, Aging and eHealth: Quality of Life and Independent Living for the Elderly”, Springer: Cham, ISBN: 978-303-093386-9

Projects and Grants

  • Research Grants Council of Hong Kong, Inter-Institutional Development Scheme, “Navigating Applied Artificial Intelligence (AI) in the Digital Era: How Smart Buildings Become the Key to Sustainability” UGC/IIDS16/E01/24, HK$575,560, 01/2025 – 12/2025, Co-Principle Investigator.
  • Research Grants Council of Hong Kong, Faculty Development Scheme, “Sustainable and Resilient Automated E-Fulfilment Operations in the Era of Industrial 5.0”, UGC/FDS14/E03/23, HK$ 479,650, 01/2024 – 12/2025, Co-Investigator.
  • Research Grants Council of Hong Kong, Faculty Development Scheme, “Riding to Success in Cold Chain Digitalization: A Digital Twin based Closed-Loop Logistics Decision Model”, UGC/FDS14/E04/21, HK$ 769,519, 01/2022 – 06/2025, Principle Investigator.
  • Education Bureau, Quality Enhancement Support Scheme (QESS), “Interactive artificial intelligence assisted chatbot for self-improving oral English proficiency”, 12/QESS/2020, HK$1,252,458, Co-Investigator.
  • Education Bureau, Enhancement and Start-up Grant Scheme, “Teaching Smart Decision Analytics for Supply Chain and Information Management Programme Enhancement”, 01/2023 – 12/2026, HK$17,074,115, Team Member.
  • RGC Research Matching Grant, “Integration of artificial intelligence and metaverse in luxury e-commerce retail for enhancing customers’ online experience”, 09/2023 – 08/2026, HK$4,187,791, Principle Investigator.
  • RGC Research Matching Grant, “Design of a Blockchain-based Intelligent Model for Enhancing Supply Chain Reliability”, 03/2020 – 11/2023, HK$594,740, Principle Investigator.
  • RGC Research Matching Grant, “Applying Innovation Resistance Theory to Understanding the Adoption of Delivery Apps in the Wine Industry”, 07/2021 – 09/2023, HK$2,925,000, Co-Principle Investigator.
  • RGC Research Matching Grant, “Estimating Blockchain IoT Project Completion Times – Simulation and Analytic Approach”, 08/2019 – 12/2022, HK$933,333, Co-Principle Investigator.
  • RGC Research Matching Grant, “Digital Transformation in Warehouse Management using MES, RPA and AI”, 09/2022 – 08/2025, HK$2,450,000, Co-Investigator.
  • UGC Research Matching Grant, “Blockchain-based Insurance and Financial Products Recommendation: Affordances and Actualisations”, UGC Research Matching Grant, 09/2021 – 08/2023, HK$ 4,236,970, Co-Investigator.
  • RGC Research Matching Grant, “Design of an AI-based Intelligent Model for Enhancing Business Performance”, 07/2021 – 06/2023, HK$1,545,719, Co-Investigator.
  • RGC Research Matching Grant, “Research and Development of Contactless Parking System for Hourly and Monthly Parking”, 01/2021 – 09/2021, HK$215,500, Co-Investigator.
  • ITF Partnership Research Programme, “Smart Robotic Workforce: A Digital Twin-based Solution for Process Re-Engineering in Small and Medium Enterprises”, PRP/034/20FX, 03/2021 – 02/2023, HK$1,754,912, Team Member.

Scholarly Services

  • Senior Editor of Expert Systems with Applications
  • Executive Editor of International Journal of Grid and Utility Computing
  • Editorial Board Member of International Journal of Engineering Business Management
  • General Co-Chair, The International Conference on Decision Science & Management (ICDSM2026), Hong Kong, China, 2026
  • General Co-Chair, The International Conference on Decision Science & Management (ICDSM2024), Hong Kong, China, 2024

Professional Qualifications and Service

  • Council Associate, Hong Kong Logistics Association
  • Professional Member, Hong Kong Logistics Association (PMHKLA)

Awards

  • 2025 ScholarGPS Top 2% (Overall)
  • 2024 ScholarGPS Top 2% (Specialties: E-commerce and Expert System)
  • Dean’s Award (Outstanding Performance in Service), HSUHK (2026)
  • Teaching Excellence Award, School of Decision Sciences, HSUHK (2021 – 2022)
  • Research Excellence Award, School of Decision Sciences, HSUHK (2019 – 2021)
  • Best Paper Award – “Amplifying learning and teaching effectiveness through generative artificial intelligence: A qualitative approach with case studies on supply chain and cold chain management”, The International Conference on Decision Science & Management (ICDSM2024)
  • Best Paper Award – “Supply Chain Management, An International Journal” (An International Journal), “A cross-border workflow management framework for measuring the performance of warehouse operations”, 8th International Conference on Supply Chain Management and Information Systems (SCMIS2010)
  • 2019 Outstanding Paper Award of Emerald Literati Network Awards – “An intelligent case-based knowledge management system for quality improvement in nursing homes”, VINE Journal of Information and Knowledge Management Systems
  • 2019 Highly Commented Award of Emerald Literati Network Awards – “A fuzzy-association-rule based knowledge management system for occupational safety and health programs in cold storage facilities”, VINE Journal of Information and Knowledge Management Systems