Experience and Opportunities

IT department
Kabushikigaisha

I completed an internship in the IT department of Kabushikigaisha. This memorable summer experience allowed me to explore the potential of using artificial intelligence tools to optimise customer feedback analysis. During the internship, I developed a business glossary, automated human resources data-processing workflows, and used AI tools such as NotebookLM and Copilot Studio to improve the efficiency of customer feedback analysis.

In addition to strengthening my technical capabilities, I also enhanced my communication skills and adaptability. I am grateful for this valuable journey. The internship not only strengthened my professional skills but also gave me a deeper appreciation of the importance of human–AI collaboration in the future workplace.

Digital Policy Office
HKSAR

I was fortunate to undertake an internship at the Digital Policy Office, where I was actively involved in Wi-Fi testing across all 18 districts of Hong Kong. During the internship, I planned testing routes, conducted on-site internet speed tests, analysed data, accurately reported the results, and identified the causes of any issues. Through field testing at various venues, I gained valuable practical experience while making a meaningful contribution to the improvement of Hong Kong’s public digital infrastructure.

This internship gave me the opportunity to apply what I had learned in the classroom to a real-world work environment. It not only strengthened my communication and collaboration skills but also enabled me to contribute to the development of a smarter city.

Commercial Team
Deliveroo

Deliveroo is a food delivery company that serves as an intermediary between customers and restaurants. As an intern under Commercial Team, I participated in various projects, such as the procurement of paper bags, a sustainable packaging project, and CRM-related tasks. Therefore, I could understand how to execute a project in a real-world business setting.

I was allowed to learn a skill set that I was unfamiliar with and gain experience while working on the sustainable project with the other 14 interns over these three months. It provides me with the chance to advance both professionally and personally. It was my first professional project ever, and I would not have been able to complete it without the help of my fellow interns and my supervisors.

My understanding of e-commerce has improved thanks to such practical and hands-on experience. This is a fantastic chance to work on various projects and learn from some of the most wonderful people on the team.

Robotic Process Automation team
AXA

AXA is an innovative insurer that leverages technology like Big Data and Artificial Intelligence (AI) to transform the customer experience.  These allow to simplify the processes by which a claim is made or an insurance policy is approved. I feel very honoured to be offered to join the AXA Corporate Internship Programme this summer.

As an IT solution intern under the Robotic Process Automation (RPA) team, I am required to give professional advice ranging from analysing the potential gains in productivity using RPA robots, to the design of RPAs robot. Our team also sometimes outsources some RPA projects to different IT vendors such as IBM, Accenture and TCS. Part of my job is to work closely with the overseas vendors to ensure that schedules are met and with the requirements of our business analyst are met by the vendors.

During my internship period, I have handled several RPA projects including migrating the existing robots to the cloud system, RPA robot credential management and robotic solution on Emma project. Such practical and hands-on experience has fullered my understanding of RPA robot knowledge in Uipath.